Returns and Exchanges

TipToe Soles is confident that you will be happy with your purchase. If for any reason this is not the case, we offer FREE RETURNS for items over $60 within 28 days of the order date. TipToe Soles will not take responsibility for returned items not received if registered post is not used.

We have 4 conditions of return for change of mind, item(s) must be returned:

Within 28 days of the order date

Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles

Items must be returned in the original shoe box which must be in the original condition.

Postage is non-refundable

TipToe Soles reserves the right to refuse the return if these conditions are not adhered to.

Delivery Policy

Orders placed before noon AEST will be packed and dispatched on business days. Once dispatched with Australia Post, expected delivery times for each region are as follows:

Express Shipping

1-2 business days – Victoria

1-3 business days NSW, ACT, SA and QLD metro and most regional areas

2-5 business days WA, NT, Tasmania Standard Shipping

1-3 business days Victoria

2-6 business days NSW, ACT, SA and QLD metro and most regional areas

3-10 business days WA, NT, Tasmania*

Outer-regional areas may experience slightly longer shipping times